Monday, July 2, 2012

Dell Hell

I just searched for dell hell on different search engines here are the results:

Google:  About 30,900,000 results (0.21 seconds)

Bing:      112.000.000 Ergebnissen

Blekko:  36M results

In June of 2005 Jeff Jarvis posted a rant on his blog Buzz Machine titled "Dell lies. dell sucks"

That post sparked a customer revolt. Dell's market cap has deteriorated ever since. Certainly the customer discontent from 2005 is not the only reason for Dell's difficulty. But I'm sure it was a factor. Dell today takes Social Business seriously, with one of the most sophisticated social listening command centers on the planet.

I think its really interesting which power the webcommunity has. Jeff Jarvis reduced the market cap of dell for about 50%. This is really amazing. 

Reacting to this Post Dell startet a website called ideastorm.com for letting the customers help to design better product and give their own opinions.

Thats all for now

Peace m4xx  

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